REFUND AND RETURNS POLICY

At deskdowel.com, we strive to ensure every customer is satisfied with their purchase. Please read our Refund and Returns Policy carefully before placing an order.

1. General Policy (Final Sale)

All products sold on deskdowel.com are considered final sale items.

We do not accept returns or exchanges for reasons such as change of mind, incorrect selection, or personal preference.
Once an order is processed or shipped, it cannot be canceled.

2. Exceptions (Defective or Damaged Items)

We only accept refund or replacement requests under the following conditions:

The item arrives damaged during shipping
The item is defective or has manufacturing issues
You receive the wrong product

3. Eligibility for Refund or Replacement

To be eligible, you must:

Contact us within 7 days of delivery
Provide your order number
Submit clear photos or videos showing the issue
Ensure the product is unused and in its original packaging

4. Resolution Options

After reviewing your claim, we may offer one of the following solutions:

Replacement of the item (most common solution)
Partial refund
Full refund (only in confirmed eligible cases)

All resolutions are determined on a case-by-case basis.

5. Non-Refundable Situations

We do not offer refunds or replacements in the following cases:

Damage caused by improper use, assembly, or handling
Minor color or texture variations due to screen display or natural materials
Delays caused by shipping carriers or customs
Orders placed with incorrect shipping information provided by the customer

6. Return Process (If Approved)

If a return is approved:

We will provide return instructions and shipping details
Items must be returned within the specified timeframe
Unauthorized returns will not be accepted

7. Shipping Costs
   If the return or replacement is due to our error (defective, damaged, or wrong item), we will cover the shipping costs.
   For any other cases (if approved), return shipping costs may be the responsibility of the customer.
8. Refund Processing Time

Approved refunds will be processed within 5–10 business days after confirmation. Refunds will be issued to the original payment method.

9. Contact Us

If you have any questions regarding refunds or returns, please contact us:

Email: support@deskdowel.com
Phone: +1 (800) 936-2587
Address: 1600 Pennsylvania Avenue NW, Washington, DC 20500